The platform has helped us collect data for our clients in multiple industries across different countries at large scale without much hassle or effort required by my team. As an enterprise-level tool, I believe their support teams are very responsive as we have been able to solve some of issues within minutes with them rather than waiting days/weeks for responses from techs who don't know what they're doing. No complaints here so far! One thing which was missing initially but eventually added after many requests - historical price trend reports would be great addition if available only when you log into your account on desktop version. We've used this product since 2015 and haven't had any major downsides thus far. It's not like other solutions where there'd probably always be something better out there (e.g., Salesforce) even though sometimes its hard to find alternatives.