The ease in which they can manage my network as well securing it from threats through their managed services department has been great! They have also done some work to improve speed issues I was having when working remotely via VPN connection at home (and other locations). Nothing really negative about this service so far - however there may be something better out there if price were not an issue? We use them primarily because cost effectiveness but do like how easy its made managing remote access/VPN connections possible since moving into larger offices now where space limitations prevent me using traditional desktop computers connected directly over ethernet cables etc..