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1 Level
787 Review
58 Karma

Review on ivrTree by Jerry Chembola

Revainrating 4 out of 5

Very user friendly and quick to learn

The ease of use in creating our IVR system is incredible! When I get stuck it's very easy for someone who has been using this software since its inception (4 years) like myself - but that doesn't always come naturally when you're first learning how things work together as part team member or client support rep etc.. It works great if used correctly though so don;t go too far off base from what they suggest initially because there are many tutorials built into their setup guide which will help immensely even after getting started yourself :) Definitely worth trying out at least once without any preconceived notions about pricing/usability just do everything through trial-and error until something clicks then stick wthit! We have made changes within 5 min time allowing us instant gratification rather than waiting weeks later where we would've had difficulties adjusting new code due errors &amp not understanding why old functionality wasn&aposdodots changed /not working properly/. The IVR system is easy for our customer service reps (CSRs) use in their daily work life! It has been very helpful at times when we are not able track down who placed which order or what other CSMs need help doing - all from one central location as well!! We have had no issues so far but it's always good that you can ask questions if there should be any problems arising out of using this software product by Ivritree Software Inc..

Pros
  • Great value, reasonable price point to meet needs.
  • Very user friendly GUI interface with step wise tutorial walkthrough provided before starting up an account,
  • Easy access via mobile devices such iPads also available free downloadable apps with same capabilities as desktop version
Cons
  • Does require some prior experience coding knowledge although basic training instructions