I have been using their data entry team since last 3 years. They are very professional in what they do. The turnaround time to get reports generated is excellent. There has never been any issue with them till date. Their customer support is also great. It would be best if you could give more training sessions so as to familiarise yourself with all features before starting work. We use this software mainly for data entry but it does not restrict us from other tasks such as marketing or marketing research.