Review on SnagTick by Jonathan Fernandez

The ability to create multiple tags per ticket makes it very easy to find exactly what you are looking for as well as filter by priority/severity of issues in one place. Being able to track all tickets from start to finish has been key to our success. Currently we have not found anything that needs improvement but there may be more than meets the eye! We would like to keep improving our process so customers can continue to enjoy using this tool without feeling they need to constantly refer back to us since we will always strive to improve service offerings. For now I don't think people realize how much time it takes go through tickets and to resolve them. This helps them see our capabilities and allows us to build trust which also brings new business opportunities into play.