It is very easy for our customer service department to manage store operations as well as inventory management with this tool. As we are still new users of OMOSuite it can sometimes be slow loading pages or having a few glitches when working from different locations (home vs office). I would recommend trying out their demo system first before purchasing. There was another competitor that offered most all features we needed so if you need some assistance with finding more information about what your looking for then have them send over examples. We use this software both at headquarters and remotely we are able to run reports that help us keep track of our products being sold daily. I like that one can add products without going through another website or app - it makes things very straight forward for me as an admin of this site! The fact we no longer have any issues with orders being marked wrong is wonderful too!! There isn't anything at all which i dislike about their service so far but if they ever do change something then please let us know. We are trying out new websites using omosuite but still haven't given up hope yet after 2 months now haha. !