Review on Lion Brand Yarn 135 231 Hometown by Jackie Wilson

I usually never give 5 stars when the delivery is 20 days late and misses all the important dates, but this time I have to make an exception. My daughter has just started learning to knit and wanted to knit something to celebrate the 4th of July Independence Day. She chose this brand and we checked out on June 11th, the item was dispatched on June 16th and the tracking number was listed with an estimated delivery date of June 18th, great time. However, the tracking number stopped working on June 17th and the estimated delivery day passed without the package being received. I emailed the seller with a query who responded within half an hour saying they were working with Fed Ex to resolve the issue. A few days passed, Donna (seller representative) emailed me again saying Fed Ex is having trouble getting the package to one of their warehouses, she apologized and refunded us the shipping cost. We exchanged emails over the next few days before Donna offered to make a new batch and refunded all the money for the item without even asking me. Then on July 2, before a new shipment could begin, Fed Ex said they found the package and the tracking number was working again. Of course he missed the important date July 4th, he arrived on July 5th. Yes, we sent the package for free, but that's not why I gave 5 stars. Throughout the journey, Donna was with me (the buyer) every step of the way. Rather than just blaming Fed Ex, she worked diligently to resolve the issue, every email I received was answered within half an hour, and all initiatives including refunds and new shipments were suggested by Donna and implemented. Accidents happen, but I believe what you do when they happen is what makes or breaks a business. I would have no hesitation in ordering from Donna again and would happily recommend her to anyone. Many Thanks.