I like that they are flexible when it comes to customizing reports as well being able make changes within minutes instead hours or days! They also give you recommendations if something doesn't look right but isn’t an error either which can be helpful sometimes too!! We have been using them since 2016 so not sure what has changed recently other than maybe adding new features? But there haven;'ts really anything wrong at this point because everything works great still (although we know some things could improve). Our main goal was just getting more data from our CRM system into Excel files where users had access via their desktop computers without having go all over IT's network everytime someone wanted information about one employee/contractor etc...