There would be no reason to complain if the faulty component could be replaced without cost. The chair quickly became a favorite and met or exceeded all other objectives. However, the process of communicating with this service is complicated by issues with (returning, waiting for when they receive, and not at all in the conditions that the operators offer, waiting for the money to be returned). A request to the maker: improve the mechanism and service quality, at least in major metropolitan areas.
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