I was in charge with managing all accounts for our organization! It gave me so much work to do at one time but when each person is handling their own account there's not as many mistakes made nor problems that come up!! Great software product especially since we were new into this business field.
The benefits far outweigh any downsides because everything works perfectly now. There needs more updates though like adding an easier way to manage emails from clients which i think would make life easyer instead having multiple files everywhere plus using excel sheets makes things harder than they need be..