I tried it after a lot of research and reviews. It shouldn't be like that. The steam is not as strong as my other irons. The pins catch and pull even though they are untangled, which is why I adjusted them all the way. The heat was intense but never intense enough to make the demonstration look straight ahead. I tried it on myself and two of my girls. Each of us has different hair types. My daughter with curly hair (European mix) didn't straighten either. Nobody lasted more than an hour.
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