I was looking for something like this service but with more features such as video recording of website visitors actions so i can get some insights from them in case they want me help solving an issue or just wanna talk about it etc..It's not available yet even though there are many packages offered by other companies (such us) which has cheaper price than theirs! It would be great if you could find another provider who offers better services at lower prices otherwise your product will probably end up being obsolete soon because competition these days seems endless :).
The benefits we got were actually quite good compared what others offer outthere nowdays especially considering our budget since its really expensive comparing those cheap providers nowadays :).