I like that it is easy to use and set up. It is relatively user friendly. The customer service can also be very helpful. They have been able to help me out with some issues I've had in setting everything up but they didn't charge me extra time or anything like that. I am not sure what the system does when you don't answer its messages, so if you are constantly checking your phone you may need to get someone else to help you set it up. We use it for our afterschool program and I'm trying to create more activities for children. So far it works great!