The ease to use the platform for our clients. I am able to create content in both text and audio/video formats without having to learn any new software or hardware as it is all seamlessly integrated into JSI's platform. Nothing yet! However, they are very open to feedback and input from their client base. We have been using JSI since the early days when they were still called Think Creative Software. They've always done great work - so many people know them through word-of-mouth recommendations. Great team that gets you what you need quickly! In particular, we needed an easy way to produce videos for corporate presentations. Great video editor, no more waiting around for postproduction companies to turn out quality results.