I like that it's super user friendly for our sales team as well! It allows us access from anywhere with an internet connection - no desktop needed (and we are all remote). The customer service can be hit or miss depending where you're at in their system but overall they've been great about responding quickly when there has actually something wrong going on rather than just "it doesn't work" every time someone calls them out :) We were looking into different alternatives after being disappointed by other software options available so this was perfect because most people had heard good things through word of mouth prior to signing up!! Being able to track projects internally while also keeping everyone informed externally via email/text messages helps keep everything organized without having multiple tabs open everywhere. Having one place makes life easier since now if anyone needs information regarding any aspect related to a particular job then only 1 location would need to go look instead of searching across 2+ websites etc. Easy integration w.