I like that it is very easy to use, once you have some experience with the system. Also, if you have multiple users in your organization, they can all access the same document, so there is no need for multiple copies of the same info. It's not as intuitive as I would like. There are too many steps involved in setting up the system. For example, creating an account, logging into the system, navigating to the correct page to create a new document. If I could make it easier for my employees to use this tool, we would be much more efficient. We are able to eliminate paper forms and create our own digital forms for our customers.