The ease of use overall; it has allowed us (and our team) at least two employees who did not have prior industry experience into a job title in less than half an hour once set up! I don't dislike anything about total tool box- but all are fantastic from customer service reps when we call or email support requesting help figuring out what's best for my business needs vs their marketing/customer facing one!! If you want someone able & qualified enough as well experienced within your accounting area - this program will do wonders. This system does very little other then create reports; so if there was another "user friendly" avenue provided by TTD would be nice :) But still amazing functionality is created this product offers through its reporting tools alone. ! The best thing about total tool box its simplicity of use as well it's security features which are top notch! I have been using this product since last 3 years now but never came across any issue or problem so far!! It has really helped me in managing my payroll easily without wasting time over paperwork by just uploading documents from one place only. Nothing at all i liked more than how simple everything works like importing clients etc.,.