I like that it's easy to use and set up. It works well in the office or home. The customer service is great as well. We have had some issues but all of them were resolved quickly. There are many different providers out there and this one has worked very well in the past. We've been using this product for over 4 years now and they have never failed us. The only thing we do not like about this service is the price. It seems high compared to other services out there. This has nothing to do with the service. The price and speed at which the system can be used.