It's very easy to use, fast response time when I need support! The best feature for me personally would be if it were better at responding within 24 hours as requested/assigned vs 48Hrs+ which currently seems like not much can delay this? Otherwise great product though so far haven't got any complaints about their team who are always quick & professional in answering my questions / doubts etc I like how easy it was to use, as well as all of its features! It's great for those who are looking for something quick in order to get some feedback about their business/brand.
There really isn't anything bad at this point; everything works perfectly fine! If there were any problems encountered during my time using them they would be solved immediately upon notification. This has been very helpful so far because we have gotten many more positive responses than negative ones.