Review on Renogy 12V 100Ah AGM Battery: High-Performance, Low Self-Discharge, And Safe For All Your Off-Grid Needs! by Ryan Nguyen

Just received two of these batteries on 11/15/21. The boxes were damaged and no plastic banding was left on them. Quite honestly at over a 130 pounds each I would've expected these to have been shipped via a small pallet. Seriously, how hard is that these days? It isn't hard, but yet Renogy decided it wasn't in their best interest. So I move to trying to recover all of the bokts and pieces in the box. Well big surprise, not. I'm missing a bag of bolts to one of the terminals. Again, how hard would it be to ship the bolts installed in the terminals? Yet again it wouldn't be. Contacted customer service to get a couple of replacement bolts shipped out. You would think, OK, how hard is that? It's not hard right? Well, I guess in Renogys eyes that's a huge obstacle! Ole Miss Susan from customer service decided to take it upon herself to tell me to just go buy a couple. Seriously Karen? I mean Susan.its a 40 minute drive to get those bolts! We don't live in the city Karen. Not everyone that buys your crappy batteries lives in the city Karen. So much for customer service. Every step of the way with Renogy their lack of customer service shows. From packaging and shipping to responding to shortages. They just really really don't give any F's when it comes to supporting their customers. Do yourself a favor and stay away, completely away from Renogy for anything.**Update**Well Susan aka Karen of Renogy has failed yet again and continues to provide any customer service even remotely to what would be considered satisfactory. Still side stepping the missing bolts and will not get up off her lazy carcass to drop a couple in the USPS.Thanks Karen aka Susan. If you worked for my company.well let me say you wouldn't be working for my company. You would be straight out of the door.