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Romania, Bucharest
1 Level
723 Review
42 Karma

Review on UNIQOOO by Tsuyoshi Tendencies

Revainrating 3 out of 5

A Disappointing Experience with the UNIQOO Online Store

As a customer, I was eager to shop at UNIQOOO's online store because of the extraordinary variety of items it carries for the house and kitchen, as well as for stationery and gift wrapping. However, my experience was not nearly as satisfying as I had hoped. To begin, their support for existing customers was subpar. I attempted to contact them with a question regarding my purchase, but I did not receive a response. When I followed up on it, I was greeted with responses that were both unprofessional and dismissive. Second, the quality of the merchandise that they sold was below average. The gift wrapping materials that were sent to me were not what was described, and the stationery items I received were of poor quality. When considering the product's level of excellence, the prices were unreasonable. In conclusion, the user experience of the website was challenging. The process of checking out was laborious, and the website moved painfully slowly and was unresponsive. In general, I do not encourage shopping at the online store of UNIQOO. An unsatisfactory shopping experience can be attributed to the absence of customer support, the low quality of the products, and the difficulty of the user experience.

Pros
  • Products that are one of a kind and of excellent quality
Cons
  • Zero