I like that it's user friendly so anyone can use it. It is very customizable as well. The support team is awesome. They are always there when you need them. Sometimes its hard to find what you're looking for. For example, I'm trying to figure out how to get this plugin to show up in my search bar. I've tried different things but nothing has worked yet. I would highly recommend this product! It helps me keep track of all of the employees that I have at my company. I like that it's very user friendly and simple to set up for my clients! The only thing I dislike about this plugin is that you can't have multiple categories in one page. If your looking for something that will help streamline things with customer service then look no further than this plugin! It has helped us get rid of all our spreadsheets and make everything so much easier!