I have 3 of the surge protectors and used it in my previous apt with little issues such as random loss of connections. I've recently moved to a new build home with fiberoptics and 2/3 of these stopped connecting. One works fine in the living room but the other 2 would not pick up the signal. After resetting it multiple time, they still didn't work.I contacted the company and they couldn't troubleshoot over the phone so they requested I sent a video of the Nth time to reset them to demonstrate that the devices were faulty.I waited for 2 replacements and I received 1 strip a day before they emailed me the tracking information after I waited a month for it. I started the process in July and received a device around August. I emailed them to follow up for the second device. 5 emails and 3 months later, they are still asking for my "utmost patience" but they still don't have a product out for me.This company has lost me as a customer, I will never purchase their products again. I'd suggest that you save yourself the money and grief, go with another product, ANY OTHER PRODUCT. chances are other companies may have more reliable smart surge protectors and much better customer service and not make you wait 3. going on 4 months for a replacement.
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