I like that they are always looking to improve their service offerings for clients as well as themselves by implementing new technology platforms such as CRM applications and cloud-based solutions which helps them keep up with client needs in today's digital world! They also have great staff who can help you navigate all aspects of your business relationship from initial consultation through post closing support.
The only downside would be if there was more focus on building relationships within specific industries or niches rather than general accounting practices. We use this software primarily because it allows us to efficiently track our billing information. It has allowed me to better understand my customer base so we're able to provide tailored products/services specifically designed around what each one wants out of an accountant.