I bought this phone for my deaf father who has severe macular degeneration and very poor vision. The volume up button needs to be pressed on every call or the phone will reset to its lowest level. For real? Then they placed this magic "volume up" button, which increases the volume, right above the "mute" button. Guess which button my dad presses when he's trying to find "Sound Amplification" on every call. Yes, the mute button. What a disaster. So if the intended user is hard of hearing and hard of sight, then discard it. If the intended user is just hard of hearing and willing to press the volume up button on every call, then this phone might be for you.
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