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710 Review
52 Karma

Review on Naturoom by Brad Cash

Revainrating 2 out of 5

A Disappointing Attempt at Retail Therapy Provided by the Naturoom Online Store

Recently, I was forced to go through the ordeal of purchasing at the Naturoom online store, and I have to admit that, on the whole, the experience left me feeling dissatisfied. In spite of the fact that they provide a variety of items for decorating your home that are influenced by the natural world, they fall short of the standards set by their rivals in a number of other areas of their business. To begin, their website is not designed in a way that is user-friendly. The navigation is cumbersome, and it is challenging to locate the content that you are seeking for. There are no user reviews available, and the product descriptions are frequently hazy, neither of which is helpful when making a purchasing decision. It is aggravating to spend time browsing their website only to learn that the information you require is not simple to locate. In addition to that, I did not appreciate the customer support that they provided. When I contacted them with a question, it took them many days to respond, and the information they gave me was not very helpful. It gave the impression that they did not care about how I was treated as a customer. In conclusion, although I admire their dedication to environmental protection, I do not believe that the quality of their products is commensurate with the prices they charge. Their products, in my opinion, are priced too high in relation to the quality that they provide. My overall experience with Naturoom was one that was less than satisfying. The user experience, customer service, and value for money are not strong points for the company; but, they do have a distinct market niche in home design that is inspired by nature. I have decided not to do business with them in the foreseeable future.

Pros
  • Quick shipment
Cons
  • sluggish reaction times