The simplicity of this program makes it easy to use, especially for new users without extensive experience with computers or printers! I find that if you need help learning how something works - there are plenty others here who will be able step in when needed as well!! You can't beat their support team either. If your looking into purchasing some kind monitoring system then definitely look at using o & k watch. ! It does what its suppose too do very simply which saves me time from having someone else check my work (especially after hours). I like that it's easy to set up, use and manage for my small business. The interface could be improved, but not enough to make me want to change. It does what we need at this time. If you are looking for something more robust or have specific needs in terms of features, then look elsewhere. We needed a simple tool with which we can track our prints so we did some research and found O&K Print Watch. They had everything we were looking for (easy setup/use) and they offered additional services as well.