The ease in which it can be used for all types or companies as well with different levels within an organization makes this program very user friendly! There are many features but I like how easy they make things seem once one has been trained by their customer service team at firesheildsoftware com (they have amazing support!).
This product works great when there's not enough time between projects/jobs being completed so we don't need anything else from our other programs such as Excel etc.. It helps us keep everything organized & easily accessible through out multiple jobs /projects throughout my entire day!! We've realized some benefits including having better control over costs because its easier than using excel sheets where data might get lost if misplaced ect... Also saves me alot off paper since i dont always print reports anymore just send them via email instead! Its really helped cut down paperwork overall!! Nothing yet dislike about any thing except maybe sometimes updates take longer then expected due too much traffic online during certain times however.