I love that it is easy to use for both employees & customers alike! The customer service team are always friendly when we need assistance or have questions about our account information which makes us feel valued as their client. There isn't much you can dislike but if there was anything i would say its how long some reports take in comparison to other software programs out therre such as Expensify. We decided to try this over another expense tracking system because they were very expensive compared to others so far everything has been great using Arta from start till finish - nothing really comes across like any issues at time now (apart form price!).