I like that it's easy to use, they have great customer service when you need help or if there are any problems in your account! It can be confusing at times because all their features seem similar but some things aren't as customizable for example our email templates which we needed were not available so had no choice other then using something else instead (which was terrible).
The only thing i dislike about this software would probably just sound silly since its such amazing product overall - however sometimes my clients will ask me why supportfinance isn’t showing up under "additional services" section after signing into one client site? This happens once every few months where someone asks what additional billing options do exist besides adding them via addons/subscriptions etc..