I like that it allows me as an administrator, not only be able solve my problems but also help others who may have their own issues or questions about how we can use this software better than them! The interface could improve because sometimes when you do something wrong there's no indicator so then everyone has less confidence using these functions since some people don't know what happens if certain things go awry (like sending emails).
Also being new at our organization makes training more difficult which leads into other difficulties such managing multiple users/groups within one account etc..