Review on Voice Analytics by David Edwards

The speech analytics is really powerful. You can do a lot of things with it. The customer support is very good. The interface is very user friendly. I think that the price is a little bit high. But you can find a lot of similar products in the market with similar features and with lower prices. I am solving problems related to the detection of the keywords of the customers and the automatic transcription of the calls. The speech analytics are really powerful and I can get a lot of information from the calls.