In October 2022, they bought a Samsung Galaxy S7 smartphone for their son in the Kotofoto online store. Having read "wonderful" reviews about the current quality of smartphones produced by this company and terrible service, I was against the purchase, but my son wanted it. There are no complaints about the smartphone itself, but after two months of use, the headphones that came with the kit failed one speaker. We contacted Mobile Service. After the inspection, the specialist told us that we should hand over the headphones for examination along with the smartphone! Why on earth should I rent an expensive smartphone if the headphones are broken ? And if they scratch it, drop it, or God forbid, what else will they do with it ? My exhortations came to nothing, advising me to call the Samsung hotline. To say that I was shocked is an understatement! If you make defective products, please replace them on the spot, because headphones are consumables, why ruin your reputation ? I still doubted which company I should buy a smartphone, now I definitely decided that it would definitely not be Samsung! It remains to pray that at least the smartphone itself does not come up!
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