The support team are always prompt, quick to respond, easy going in communication - I just wish that they could be better with their pricing structure, it can sometimes seem like you're being gouged when you don't need to be! If there was anything about austdomains i didn't enjoy then it would have been the price difference between registering your own domains or using an authorised registrar such as them (as opposed to godaddy for instance).
They take care of all aspects of the business, so no worries - simple process, great customer service, reliable provider.