I like how they're constantly looking for new ways to connect with us, their team is always ready to help out in any way possible! They've also been very open about what's working well and where there can be room for improvement. Some of my favorite things include the fact that they have a great sense of humor, they really try hard at keeping up with current events (which makes them interesting), and they never seem concerned or overwhelmed by all the work we put them under. The biggest thing I dislike is having so many different people involved in each project, and it being difficult to keep everyone accountable. It would definitely make life easier if someone was assigned to manage projects from start to finish. As a small business owner who needs more than one person managing her social media accounts, this service has made my job much easier.