Bought new but arrived in very used condition. It was dirty inside and there was dirt everywhere. I thought it would go by itself but needs to be clumsily hung. Bad design and very bad quality control. I would ditch it and look for something else. A few years ago I had a similar whirlpool device that I really liked. Eventually it broke and they don't make it anymore. I was hoping to be just as happy with this device, but unfortunately not.
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