I received this vacuum cleaner this morning. I assembled it and used it immediately. My oldest, I thought, didn't work either. This shames the one who is much older. My old, old home addict, had a pull that's still ripping the carpet off the floor. The new one doesn't do that. The new one is much quieter, the cord is long, which is a plus. The self-propelled function is great, must be learned with it, it can escape you. All in all I am disappointed with this vacuum cleaner. It only has free return if not used, it is unusable! I will not recommend it to anyone.
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