Review on QueueMetrics by Ulysses Fincher

I love how customizable it can be with dashboarding features, but also very simple for our agents who are not as tech savvy themselves when using this system. There's nothing really wrong at all about queue metrics, however we do have some minor issues here and there which could benefit from being addressed in future releases (e.g., the ability to export data via CSV or Excel so you don't need any additional software). We've been able to monitor queues across multiple sites within one organization without having to purchase separate systems/tools. This has helped us provide more accurate reports regarding wait times & time spent waiting by each individual customer service rep.