I like that they are always looking for ways to improve their service to clients. They also have great support staff who go above and beyond to help you. For example, if you need something sent via Fed Ex or UPS, they will do it for you! Sometimes the system takes a while to update and you may not get an immediate response when you try to contact them. Make sure you follow up - sometimes things don't show up right away. Also - be prepared to pay a little more than other firms for your legal work. If you want a great firm, this is it! We used them for a real estate transaction and they were able to quickly review our contract and provide us with a clear understanding of what we needed to do before closing.