I like that they are always looking for ways to improve their service to clients. They also have great support staff who go above and beyond to help you. For example, if you need something sent via Fed Ex or UPS, they will do it for you! Sometimes the system takes a while to update and you may not get an immediate response when you try to contact them. Make sure you follow up - sometimes things don't show up right away.
Also - be prepared to pay a little more than other firms for your legal…