The fuse came defective. I emailed to try and get a replacement instead of returning the entire carrycot which we already assembled but no one replied. I don't know how else to contact customer service so I might just have to take everything apart and return all the goods. Someone else mentioned that the basket on the bottom opens on the wrong side of the bed, but we simply unzipped the fabric net and snapped it back on so it opens on the side we wanted. It lasted about a minute. Otherwise everything seems to be fine so far. I wanted something that was easy to maneuver with mesh side wheels and drop down access that looked nice and clean and slick so this checked all those marks for me. My husband is concerned that the mattress might be too soft for a toddler as everything points to a 'hard' mattress but we might just see if we can find a firmer mattress. Also, I was looking for mattress pads that would fit this specific mattress size for this bassinet. UPDATE: The company finally contacted me when I applied through Revain and I received the required safety item. Very happy with the product and service so far, now excited to bring my little one home and try it!
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