I like that it's easy to use, it has all the features that you need for every phase of a rescue/fire incident. It's not very intuitive at first, but once you figure out how it works it makes sense. There's nothing that I dislike about this program. I would recommend getting a demo version so you understand what it does and can see if it's suitable for your department. The most important thing is to have someone who knows how to use the software to help train your crew before putting this system in place. We are able to do everything we need to do at one location without having to go back to another station to complete paperwork, or get information from dispatch, etc.