The best thing about re intent so far has been its ability to cleanse my customer information from our old system into Salesforce with minimal effort by myself as an administrator! I have noticed some minor glitches but nothing major yet. If you are looking for something simple & easy-to use then this product should be considered. We can now easily transfer all of our customers' contacts directly between systems without any manual intervention required which was previously very time consuming process requiring us to manually copy/paste each field individually one at a time!!