We have been using infinitemp for over 10 years now, we are constantly evolving our business model so they support us every step of way with new ideas as well providing great customer service! I can't think off any downsides at this time but if you want excellent Customer Service then look no further than INFINITEMP!! Their team is very knowledgeable about their products & services which makes it easy when having questions or concerns that arise in daily operations/day-to day activities such managing inventory levels etc.. The platform is very easy for our staff members (including myself) who are not directly involved in manufacturing or product development, etc., as well can be used by them without any assistance from IT people at infinitempservices - I am using it with my colleagues that work remotely but do have access via VPN connection which saves me time when they need help setting up something new/different because we both use different hardware devices daily so this helps us coordinate better!