I liked that there was an easy way for me as well as my staff (even when they are not tech savvy) with all of our questions being answered in such simple terms! There is nothing we do dislike about this system - it works great!! The only thing would be if you could have more than 1 option saved so sometimes there's no real selection but still gets us what needs getting done right away without having multiple choices available each time. We've been able to save money by using flash storage instead of hard drives or other types of data recovery options which makes good business sense too since its cheaper over long periods of usage/storage space needed per device used at any given moment.