I like that it has all of my clients' information at their fingertips so they can be contacted immediately upon need! It's easy to navigate through as well - very user friendly!! There isn't anything too bad about this software other then maybe some minor things here or there but nothing majorly negative either. This system does everything you would want out of an office management program/software which makes your life easier when trying to manage multiple client files (and make sure everyone knows where those file(s) may have been sent).