Exactly two months after light to moderate use, the lock suddenly no longer opened. Strike 1.Called Support: India. Asked for a US support number. Called. Got the exact same Indian. Strike 2. He continued, insisting the lock worked perfectly and if it didn't open, I either forgot the combination or someone changed it when I wasn't looking. Unbelievable. Strike 3. When I asked to speak to the supervisor he told me that "they are all busy with other calls". Stroke 4. I had to keep insisting that he would pay for the locksmith, which he eventually suggested. He emailed me an incident report listing the problem as a "lost combination". I called a locksmith who told me they couldn't remove this lock because it's so close to the laptop and cutting it off could damage the laptop. . Regular pliers didn't help, but I got the longest handled adjustable pliers I could find and bang! - The lock is open. Never, never, ever again, Kensington! Regular pliers didn't help, but I got the longest handled adjustable pliers I could find and bang! - The lock is open. Never, never, ever again, Kensington! Regular pliers didn't help, but I got the longest handled adjustable pliers I could find, and bang! - The lock is open. Never,
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