When the product was originally shipped we didn't realize the insert and mantel were two separate boxes so we drove to our beach house to find out we didn't have everything and needed to bring it with us. return home to return. Revain fixed this within days by reshipping the entire order. All we had to do was tape the box and take it to UPS to return the insert. Actually a small caravan, our beach house is the perfect size and performance for tight spaces. I just love the way it looks in the room and I'm very happy with it. The assembly was easy and not time consuming at all.
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