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1 Level
1342 Review
38 Karma

Review on Message Direct by Alvaro Delic

Revainrating 4 out of 5

Great way keep track and communicate quickly

I used them to answer questions for my clients who were customers of one business that had problems with another, so they never knew which provider was best or how their issue would be solved when talking over phone about it! It's great because you can get feedback from your customer in real time - not after-the fact like other providers offer if there is an email account associated w/their service (which many don't have).

img 1 attached to Message Direct review by Alvaro Delic

The software needs some work; sometimes hangs up unexpectedly while trying calls out at certain times during day but this may just me being impatient &amp ; calling too soon rather than waiting until later as intended by system design? There are better options available now without having access only via computer screen instead using live chat option offered thru website itself, etc., especially considering low cost compared to others listed here.

Pros
  • I like that I can have an on the spot chat with a live, real time customer service provider who can answer questions for me in real time
Cons
  • I would like the software to be as real time as the phone system is