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Message Direct Review

2

Β·

Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Staffing Services, Other Staffing Providers

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Description of Message Direct

Message Direct offers professional telephone answering services.

Reviews

Global ratings 2
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  • 4
    2
  • 3
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  • 2
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  • 1
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Type of review

Revainrating 4 out of 5

Great call center services & amazing technical assistance

The staffs really care about your business! They are willing to work around you, when it comes time for vacation or sick days. Their service is very prompt and they deliver what I need everytime!! What can't go better? Customer Service from beginning until end of each job we have done together. Nothing at all! This has been our best experience with any VoIP provider that ever worked with us in such an efficient way. Call centre agents who know how to keep customers happy by delivering their…

Pros
  • Great call center
  • Very professional people working there.
  • Highly skilled employees
  • Fast response times no waiting hours before getting help (if needed)
Cons
  • No complaints here

Revainrating 4 out of 5

Great way keep track and communicate quickly

I used them to answer questions for my clients who were customers of one business that had problems with another, so they never knew which provider was best or how their issue would be solved when talking over phone about it! It's great because you can get feedback from your customer in real time - not after-the fact like other providers offer if there is an email account associated w/their service (which many don't have). The software needs some work; sometimes hangs up unexpectedly while…

Pros
  • I like that I can have an on the spot chat with a live, real time customer service provider who can answer questions for me in real time
Cons
  • I would like the software to be as real time as the phone system is